Change Management - Reorganization (Reengineering)- Reforms

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Module Title: Change Management - Reorganization (Reengineering)- Reforms

· Type of Module:


PC (Prescribed Core Module)


PS (Prescribed Stream Module)

ES (Elective Stream Module)

E (Elective Module)


· Level of Module



· Year of Study


· Semester


· Number of credits allocated


· Name of lecturer / lecturers :


Dr Rossidis Ioannis


· Description:

This course introduces the up to date principles of administration changes and administrative reorganization. Particular focus is attributed on the application of these principles in the public sector by analyzing in depth the prospects for improvement of Greek government. The course responding to the needs of an ever changing social environment and the requirement for smooth and rapid adaptation to changing conditions, concentrates on the theory of Change Management (Change Management). Change management is perceived as a mixture of principles, methods and practices useful for the detection, treatment and effective management of change in businesses and organizations. The course will gradually unravel management terms which will then be thoroughly analyzed. High level research will be conducted using modern organizational tools such as reengineering and benchmarking, while experienced technocrats of public management will be invited to offer lectures on the latest reforms. Finally, research thesis will be assigned and subsequently presented on highly progressive research questions, regarding reform perspectives and concerns about the Greek public sector.


· Prerequisites:


There are no prerequisites for this course


· Module Contents (Syllabus):

1. Introduction to change management: types of changes, the necessity for change, definition and influences, barriers and preconditions for success.

2. Stages in Managing change/ the role of leadership in change management/ Change management models (Kotter, Lewin-Schein, planned changes, research-action) the contribution of organizational behavior in change management, development of a Change Management culture, development of leadership styles.

3. Change management in public sector, Management change in private and public sector, leadership, management and strategies for organizational change in public sector, the influence of the theories of Public Management, New Public Management, governance and the most recent theoretical discussion on public enterprises and the construction of change culture.

4. Theories about the reform of public organizations, introduction in the reconstruction of public sector, historical background, the public sector reforms under the prism of contemporary management theories, analyses of recent public reform efforts. Reform tools for public organizations:  Business Process Reengineering (BPR), Benchmarking, Knowledge Management, Balanced Scorecard

5. Management reforms, introduction to management refor, the greek paradigm, analysis of ongoing reform, reforms as part of international obligations.

6. Tools and practice in Management reform, Total Quality Management, Performance Management, Management By Objectives, e-governance.


· Recommended Reading:


Α) Principal Reference:


Rossidis, I. (2014) Applying Business Management in Greek Public Administration. Athens: publ. Ath. Stamoulis.


Β) Additional References:

1. Karkatsoulis, P. (2004) The state in transition: from "administrative reform" and the "new public management" to "governance". Athens: publ. I. Sideris

2.     Keehley, P., Abercrombie, N. (2008) Benchmarking in the Public and Nonprofit Sectors. San Francisco: Jossey Bass.

3. Osborne, S., Brown, K. (2012) Managing Change and Innovation in Public Service Organizations. Abingdon: Routledge.

4. Ostroff, F. (2006) Change Management in Government. Harvard Business Review.

5. Paton, R., McCalman, J. (2008) Change Management: A Guide to Effective Implementation. London: Sage Publications Ltd.

6. Saul, J. (2006) Benchmarking for Nonprofits. How to Measure, Manage and Improve Performance. Minneapolis: Fieldstone Alliance.


· Teaching Methods:


Academic lectures, Research exercises, Case study analysisAdditional lectures of public sector professionals,Elaboration of postgraduate working papers.


· Assessment Methods:


Final written exam (50% of final grade), working paper (50% of final grade)


· Language of Instruction:






· Module Objective (preferably expressed in terms of learning outcomes and competences):


The Course aims to introduce the concepts of change management, restructuring and management reform, through the cutting edge research topics. After the conclusion of the course the students will have acquired:

- Deep knowledge of the principles of Change and Reform management

- The ability to evaluate and elaborate on current reform efforts

- The ability to analyze and plan management changes with a view to improve the effectiveness of various organizations

- The ability to implement and evolve modern models of service reconstruction.

- The knowledge to manage methods, tools and practices of Change Management

- An in depth understanding of modern patterns in public organization promoting the effectiveness of management, the flexibility of an unstable environment, the improvement of the services and the performances of the organizations.

- The ability to constructively conduct research and therefore contribute to the evolution and implementation of the Change Management theory in the Greek public sector.